Question 1

What exactly do you sell?

Accepted Answer

We provide a private service to assist with the purchase of motorway vignettes. The price includes the official price set by the country concerned and service fees for administrative processing.

Question 2

Are you an official government website?

Accepted Answer

No. EVIGNETTE is an independent private service. We do not represent any public authority.

Question 3

Why are there service fees?

Accepted Answer

The fees cover information verification, manual purchase on the official portal, customer support, and administrative management.

Question 4

What happens after payment?

Accepted Answer

You will immediately receive a confirmation email with your invoice. Our team buys the vignette from the official portal. The final official confirmation is sent directly through the national portal.

Question 5

Will you send me the vignette?

Accepted Answer

No. The electronic vignette or official confirmation is sent directly through the government portal.

Question 6

Can I cancel my order?

Accepted Answer

If the purchase has not yet been made on the official portal, cancellation may be possible. If the vignette has already been purchased, the refund depends on the rules of the country.

Question 7

When is my vignette valid?

Accepted Answer

It depends on the country, chosen duration, and selected start date. The exact dates are confirmed by the official portal.

Question 8

I haven't received an email — what should I do?

Accepted Answer

Check your spam folder. If you still can't find it, contact support with the email address used, your license plate, and the country concerned.

Frequently Asked Questions

Frequently Asked Questions